Closing date: undisclosed

Department: MCC Cricket Academy

Reporting to: Cricket Academy Assistant Manager

Employment type: Zero Hours - Varied hours from Monday to Sunday 08:00hrs to 22:00hrs as agreed with Marylebone Cricket Club (“MCC”) depending on the Cricket Academy’s requirements.

About the Company:

Lord’s owned by Marylebone Cricket Club (“MCC”) is one of the most iconic sports grounds in the world, known as the Home of Cricket in the UK and beyond. It’s the largest cricket ground in the country, regularly selling out its 28,500 capacity for major matches.

Purpose of role:

To provide a professional and welcoming service to players and visitors to the Cricket Academy and deal efficiently with general enquiries received via telephone, face to face or by email

Key tasks and accountabilities:

•     To be the first point of contact at the front desk for telephone, email and face-to-face queries from external and internal customers or clients of the Cricket Academy
•     Taking net, birthday party, holiday course and weekly term-time bookings and payments
•     Issuing confirmation receipts and invoices when requested
•     Updating the display screen in reception
•     Helping clients at the front desk or with lost property/first aid
•     Ensuring all Academy users are adhering to our terms and conditions including monitoring the maximum numbers in the net, adhering to our cricket whites policy etc
•     Entering online bookings and issuing vouchers
•     Managing kit lockers
•     Maintaining accurate Academy signage, especially for tournaments
•     Keeping the reception area tidy, organised and presentable
•     Nightly duties including close down procedures and preparations for the following day’s events
•     To undertake any other reasonable duties as requested, both in the department and elsewhere in the Ground

To download the full job spec, please click here